SupportDesk AI unifies WhatsApp, email, and your knowledge base into one fast workspace — with AI that triages, replies, and escalates the moment a customer turns angry.
Trusted by support teams at growing D2C brands
Ravi Kumar
Order #LD-8821
⚑ frustrated · late delivery
My order #LD-8821 was supposed to arrive Tuesday. It's Friday and nothing. This is really disappointing.
09:41
Hi Ravi, I'm sorry for the delay. I've checked order #LD-8821 — it's out for delivery today before 7 PM. Here's your live tracking link, and I've added a 10% credit to your account for the wait.
09:41
Oh great, thank you so much! Really appreciate the quick help 🙏
09:43
avg. first response: 4s
1,284 reviews saved this month
Built for teams like
Auto-categorize, prioritize, and route every conversation. Urgency keywords, sentiment, and SLA timers keep the queue honest — nothing angry sits unanswered.
Answers from your knowledge base 24/7, in the customer's language, with human handoff.
Detect angry customers early and resolve before reviews land.
Profiles, history, tags, and segments built for D2C.
Lightning-fast UI, keyboard shortcuts, real-time updates.
How it works
Every WhatsApp message, email, and chat lands in one inbox the moment it arrives.
AI classifies intent, sentiment, and urgency — no message goes unread.
Instant answers from your knowledge base, or a smart handoff to the right human.
Every resolved conversation makes the next answer faster and sharper.
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